Returns & Exchanges
At CIGA Design, we stand by the craftsmanship of our award-winning timepieces and offer a 30-day return window for items in original, unworn condition. If you are not completely satisfied with your purchase, we are committed to ensuring a seamless exchange or refund process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the watch in its original designer packaging, including all protective films, manuals, and warranty cards to ensure it remains in pristine condition.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at an authorized carrier location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing